Creating a new CX project? Don't worry about distribution right away. We'll keep platform select at the end of your onboarding experience to help get you focused on what matters - customization.
In-app recommendation system for the best next survey to build, based on what you've built already.
Integrate Delighted surveys into your checkout experience within Shopify (eg. How Did You Hear About Us?)
Use case-driven onboarding. We'll emphasize the most popular use cases on Delighted, and accelerate you through almost all of the onboarding steps.
We'll be consolidating all your survey customization + look & feel adjustment in one place. No more clicking back-and-forth!
Reviewing + incorporating customer feedback following the first quarter of AI recommended questions.
Handful of other product improvements are on the way for CX onboarding - we'll post those here as they come up!
Support for multiple Surveys questions on a single page (to be supported alongside the single question per page, sequential UX for Surveys)
Capture CX project name as default property to better support multi-project programs in their use of syncing integrations
Enabling users to understand all account activity + configuration at a glance vs. toggling into each Project.
Ability to preview, prior to publishing, the Web experience for a given survey.
Revamping our sign up / sign in pages for and improved user experience when accessing any Delighted product.
Onboarding checklist for new users to rapidly expose key features in a personalized way.
Creating parity in our CX top nav with My Surveys index on the Delighted Surveys' product.
Updating Delighted CX digests to include a wider range of metrics and design updates.
Option to sign up for Delighted via mobile, as well as cancel via mobile. iOS only.
Bi-directional integration with Gorgias